Terms & Conditions

aurishearing.co.uk is operated by Auris Hearing Ltd, a company registered in England & Wales (company no. 14872310), VAT number GB 412 8867 23, with registered office at Unit 4, Riverside Business Park, Manchester M15 4LA.

When you place an order you make an offer to buy. We accept that offer when we send you a dispatch confirmation email. Until then, no contract exists and we may decline an order — for example, if a product is out of stock or the price was clearly wrong.

Prices include UK VAT where applicable. Payment is taken in full at checkout via Stripe. We accept Visa, Mastercard, Amex, Apple Pay and Google Pay. If a price is obviously incorrect we'll cancel the order and refund any payment.

See our Shipping & Delivery page for full details. Risk passes to you on delivery; ownership passes when payment has cleared in full.

All Auris hearing devices come with a 45-day home trial. See our Returns Policy for the full process. This is in addition to your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

Auris Comfort is covered by a 2-year limited warranty against manufacturing defects. The warranty does not cover accidental damage, loss, normal wear of consumables (domes, filters), or damage from unauthorised repairs.

Auris Comfort is a UKCA-certified Class II medical device intended for adults with mild to moderately-severe hearing loss. It is not a substitute for medical advice. If you experience pain, drainage from the ear, sudden hearing changes or tinnitus, please consult a clinician.

We are responsible for foreseeable loss and damage caused by us. We do not limit liability for death, personal injury caused by our negligence, fraud, or anything else where it would be unlawful to do so. We're not liable for business losses; our products are supplied for personal use.

All content on this website — including text, images, logos and the Auris brand — belongs to Auris Hearing Ltd or its licensors. You may not copy, reproduce or republish it without written permission.

We may update these terms occasionally; the version in force is the one published on this page. These terms are governed by the laws of England & Wales and any disputes are subject to the exclusive jurisdiction of the English courts.